ACCESS STATEMENT FOR HENBURY LODGE HOTEL

Download ACCESS STATEMENT FOR HENBURY LODGE HOTEL

Introduction

•     We aim to cater for all the needs of all who visit Henbury Lodge Hotel. We have 21 well
•    appointed bedrooms.

Pre-Arrival

•    We are 4 miles from the city centre - a 10 minute journey by car.
•    There is a bus stop outside our front gate and the bus service is frequent.
•    The main train station Bristol Parkway is 12 minutes by car.
•    The national express bus station is 5 miles away.
•    There are a number of local taxi services that have accessible taxis if required.
•    Menus can be provided in large print if necessary.
•    You can contact us by telephone, email or fax. Please see the "contact section of this document for full details".

Arrival & Car Parking Facilities

•    Our car park has the capacity for around 25 cars.
•    Our reception is operated 24 hours a day.
•    On arrival, please use the front entrance. The entrance has 24 hour lighting. We have a
•    large car park free to park at the front and a smaller one at the back of the hotel. (For
•    security reasons the gates are kept locked after midnight.)
•    The car park is illuminated during the hours of darkness.
•    We have a stable block on the right hand side which has been converted into 9
•    characteristic double en-suite bedrooms.
•    We are always happy to assist guests with their luggage.

Main Entrance & Reception

•    All guests should use the main entrance at the front of the hotel on entering the hotel there are two steps which are 18 cm in height. One is under cover and the other is on entering the hotel via the manual operated door.
•    You may find the door locked at night but there is a bell which will get you assistance as there is a member of staff on 24 hours a day.
•    The reception desk is located to the right as you enter the hotel.
•    There are also seats in the reception/lobby area.
•    Where on arrival guests are required to complete our guest information form which should be completed in full

•    On checking - the staff will brief you about breakfast and dinner times if required also if you would like a wakeup call and a newspaper for the morning.
•    Then you will be directed to your room where bags will be carried if you need help with that.
•    The restaurant is located to the left of the reception area and the bar is to the right via an open door.
•    There are no steps or slopes on route to the restaurant or bar.

Public Areas - General (Internal)

•    The dining room, bar, lounge area and cloakroom with Ladies and Gents WC are on the ground floor.
•    The restaurant is located to the left of the reception. The toilets and cloakroom are located to the right of reception via manual opening door. The gents toilets are first to your right. The gents toilets have a tiled floor which may be slippery when wet. The ladies toilets are straight in front of you and the flooring is carpeted. There are a number of hooks for you to hang your coat up.
•    In the Main building, there are stairs leading to a small landing with double en-suite bedroom and then a further few more steps to another landing with a large family room which is also en-suite, through a fire door you come to a landing with 3 more double ensuite rooms. Another fire door leads you to a small landing with another door in front, that has 1 double en-suite room and a locked side entrance which is further down the corridor and down some steps. Before you enter this however, there are some further steps to the right which take you to the top of the hotel with 2 large family rooms, 2 twin rooms and a small single bedroom.
•    Outside we have a converted stable block divided into 3 blocks - 3 locked front doors. Top block opens into 2 ground floor en-suite bedrooms with stairs up to 2 further double ensuite bedrooms. The middle block has the same with 2 ground en-suite bedrooms with stairs leading up to 2 further en-suite bedrooms. And the bottom block has 1 double en-suite bedroom and an entrance to another room.

Public Areas – WC

•    21 bedrooms all en-suite, there are 3 public WC available.

Dining room information

•    Breakfast and Dinner is served in the dining room. Feel free to go straight in and take a seat and your order will be taken. Menus can be provided in larger print by prior arrangement. Soft music is played during breakfast and candles are lit during dinner. Vegetarian, Vegan and Gluten free diets can be catered for.  It is advised to point this out when booking or on arrival so the chef can assist in making you a meal

•    The nearest shop is within a 5 min. walking distance. You can take a short drive or a bus ride to Cribbs Causeway where there are a wide range of shops and a mall.

Outdoor Facilities

•    We have a large garden divided into two parts (top garden and bottom garden) tables and chairs for guests to sit and enjoy the grounds. There are a number of tourist attractions very close to the hotel, Blaise Castle, Blaise Hamlets, golfing and some beautiful walks to the Avon gorge.

Conference &Meeting Rooms, Banqueting, Clubs, Entertainment

•    We can cater for 70 people buffet style or 34 for a sit down meal. Included in the price of all our menus is the exclusive use of our delightful dining room with doors leading to a tranquil
•    olde worlde garden.
•    Conferences: are available from 10am-6pm
•    Please ring with your requirements and we will be happy to help.

Bedrooms

•    The bedrooms are located on different floors and also across the courtyard to our converted stable blocks.
•    All the rooms are different in size and also in what bathroom facilities they have got below is a brief out lay in what the rooms have to offer.
•    Twin or double bed combinations available.
•    Emergency procedures are laid out on the back of each bedroom door. If guest are hard of hearing or deaf then they should make this clear on arrival and in the event of a evacuation then the guests will be warned in person by a member of staff.
•    Televisions have remote controls for operation.
•    Flooring in the bedrooms are short piled carpet and in the bath it will be tiled or lino flooring. There are towels and floor mats provided. You will also find complementary shower gel, shampoo, soap shone shine and shower caps.
•    Information folders can be provided in large print with prior notice.
•    Good lighting in all rooms with opening windows and desk lamps.
•    Wardrobes with hanging space
•    Desk with lighting located on them.
•    All the rooms have mirrors and hair dryers
•    There is central heating thorough out the hotel.
•    The temperature of each guest bedroom is controlled by thermostatic controls on the radiators.
•    Each room has a hospitality tray with tea, coffee, hot chocolate, biscuits and 2 water bottles.
•    Telephone which you can use to call reception or use for outside calls as well. Cost for this is laid out in the information folder.
•    Rooms 2 and 3, 21 have 2 arm chairs and a coffee table.
•    Rooms 1, 7 and 9 also have coffee table.
•    All other rooms have chairs for sitting in.
•    Room service is available for hot and cold food.
•    Please see times listed in the information folder

Bathroom, Shower-room & WC [En-suite]

•    All rooms are en-suite, some have just a shower and some have baths and showers.

Grounds and Gardens

•    In the front of the hotel we have a large gravel drive surrounded by beds offering a variety of well kept plants and shrubbery. In the back we have a large garden in two parts with a higher level which is accessible via a ramp or by two sets of steps one set with four steps which are 20cm in height and the other set of steps have six steps up and they are 26cm in height. Alternatively, a level access to this part of the garden is located in the back of the Hotel trough a cast iron gate. The lower garden is mainly paved and has a pond in the middle a home to a number of fish. Seating and tables are available to guests to enjoy the view.

Additional Information

•    Children are welcome at the hotel.
•    We do not accept dogs in the rooms.
•    Mobile phone reception is generally good but cannot be garanteed.
•    We are totally non-smoking.
•    A selection of local information is available in our display.

Contact Information

•    Address: Henbury Lodge Hotel, Station Road, Bristol, BS10 7QQ
•    Telephone: 0117 950 2615
•    Fax: 0117 950 9532
•    Email: here
•    Website: www.henburyhotel.com
•    Hours of operation: 24 hours
•    Emergency number: 0117 950 2615

Corporate Social Responsibility Policy

The hotel operates with a culture that recognises responsibilities to society to maintain safety and quality in all its operations.

It is the policy of the hotel to carry out all measures reasonably practicable to meet, exceed or develop all necessary requirements to improve the hotel’s impact on society.

The hotel will comply with all environmental regulations, legislation and approved codes of practice relating to the processes and activities of the Company.

The hotel will strive to enhance environmental awareness and understanding in all employees, suppliers, customers, sub-contractors and the public. Where possible the hotel will provide information and assistance to customers on environmental issues arising from its products and services.

Activities Currently Completed /Undertaken

·         Waste glass and bottles recycled

·         Bedroom TV’s switched off (not on standby)

·         Towel usage policy in place to reduce linen consumption

·         For guests staying more than one night bed linen only changed on the third day unless requested otherwise.

·         Light bulbs where practical replaced with minimum acceptable wattage & low energy light bulbs.

·         Cardboard collected for recycling

·         Where practical waste paper used for scrap, note taking or lighting the hotel fires in the winter.

·         Where bathrooms have been refurbished, ‘dual flush’ cisterns have been installed.

·         Infra red light sensors , (for lighting) installed where practical

·         Use of local suppliers wherever practical, including fresh local produce delivered daily to our kitchen.